Friday, February 08, 2008

Apple could take a note out of Microsoft's book

Apparently Microsoft announced special edition, red, 80 gig Zunes to be available just in time for Valentine's Day. (Who knew?) However, the players are more popular than expected and there have been some delays in shipping. Here's an abridged e-mail from Microsoft to those waiting on their oh-so-romantic Zunes:

We wanted to provide you with an update on your order status. Due to some issues in our fulfillment center there remains a chance we will miss getting your Zune to you by February 14th. We are working hard to get your order to you as quickly as possible...

Our goal is to provide a smooth customer experience for ordering, customization, and delivery. We sincerely apologize for not meeting that goal in this specific case. We will be refunding the entire amount of your order, which you should be able to see on your credit/debit card within 7-10 days. We hope you love your Zune and that you will accept our sincere apology.

Dang. An official apology, full refund and they get to keep the product? I didn't get that kind of love from Apple when my new iMac broke. In fact, I had to wait a month to get it back, without any updates, and in order to get any kind of reimbursement I had to write a letter to Stevie J. himself and work through their "executive customer service". Even then, my experience was nowhere as good as this.

Get the full story here.