Yesterday I swung by the Apple store. The part is (finally) in. They told me it wouldn't be ready until today. So I called at about 12:30. I asked about the status and a very helpful associate went back to see what was going on with my now very homesick iMac.
When he came back I was told, essentially, "Sorry, since we have so many customers out on the floor everyone who would be working on it is out helping them. It's really busy with the holidays."
Pardon? I AM A CUSTOMER! I ALREADY GAVE YOU MY MONEY! NOW TREAT ME WITH SOME RESPECT.