Being in Italy (Milan, darling) our correspondence was a bit delayed and with the language barrier a little choppy. However, they very kindly said that, since they're handmade, sometimes these things happen and they'd be happy to send me a replacement if I'd provide my address, which I did.
Long story short, they ended up sending me two replacement notebooks, one with the cover written in Italian and one written in German, in addition to the original one I'd ordered online. While all this was happening, I found some good glue and was able to (mostly) reattach the cover of the original notebook which I'm still using.
I wrote Moleskine, told them they sent me an extra and offered to ship it back to them. They wrote back and told me not to worry about it.
So now I have four total (three unused) softcover, ruled, pocket-sized Moleskine notebooks when just two months ago there was only one to be found in the entire state of Utah. Crazy how things turn out, huh?
